Plumbing emergencies can come in various forms.

Plumbing emergencies can be both easy to see and hard to see but the solution remains the same — call a 24/7 plumber like us.

If you’re renting, get in touch with your property manager.

Note: If you’re not currently experiencing a plumbing emergency and you want to be prepared, familiarise yourself with the local of your water isolation point before anything goes wrong. You’ll usually find this in your water meter box.

Queensland’s most common plumbing emergencies, and what you should do to fix them, are below.

Burst pipes, heavily leaking taps, or taps that won’t turn off

If you’ve got a burst pipe from your water meter to your house, a heavily leaking tap, or a tap that won’t turn off, the first step is to:

1. Turn your water meter off
2. To do so, take a screwdriver and a shifter down to your water meter box. The screwdriver is to open the box and the shifter is for turning your water valve.
3. With the shifter, turn your water valve clockwise to turn it off.
4. Call us immediately.
5. If you’re renting, call your property manager.

Leaking toilet or overflowing toilet

In the event of an emergency toilet leak or toilet that’s overflowing, first:

1. Find the toilet stop tap nearby by following the hose from your toilet to the wall.
2. Turn this tap clockwise to turn the water to your toilet off.
3. Make a note of where the leak is coming from — is it a flush pipe, from the bowl, from the cistern, or even from the stop tap itself?
4. Call us immediately.
5. As always — if you’re renting, call your property manager.

Hot water running out quickly or lack of hot water

If you have a Saxon hot water system, take the following steps to get water back into your hot water system:

1. On the exterior of your hot water system, find your overflow valve.
2. Lift the overflow valve lever into a horizontal position until water comes out of the overflow.
3. Wait up to 8 hours for the water to heat up again.
4. Ensure your return the overflow valve lever to a vertical position.
5. Call us immediately. If you’re renting, call your property manager.

If you have any questions about your hot water system or are afraid to play with it in case of danger, call us. Always better safe than sorry.

Leaking hot water system

In the event of a leaking hot water system, simply:

1. Turn the water off to your hot water system.
2. On the hot water system’s nozzle, you’ll find a blue valve. Turn this clockwise to turn off. Your valve should be perpendicular to the hose assembly rather than running in the same direction.
3. Make a note of where the leak is coming from — your tank, your pipe, your fitting, your valve?
4. Call us immediately. If you’re renting, call your property manager.

If you have any questions about your hot water system or are afraid to play with it in case of danger, call us. Always better safe than sorry.

Gas leak

If you have a gas leak (and there are various ways to tell if you have a gas leak), call us immediately.

Gas leaks can get very dangerous very quickly so if you are worried at all, evacuate immediately and call us.

In the event your gas leak is small, simply turn the gas off at your bottle or meter.

On a gas bottle, turn your valve clockwise to turn off.

On a gas meter, turn your valve horizontal to turn off.

Find out more about preventing gas leaks.